FREQUENTLY ASKED QUESTIONS

  • 1. What Type of Projects do you handle?

    We specialize in a wide range of project typologies, including residential renovations, commercial builds, office fit-outs, retail projects, maintenance and repairs, landscaping, and more. We pride ourselves on being able to hand a wide variety of project types and scales. Simple or complex, small or large, we can assist with whatever you need!

  • 2. How long have you been in the building industry?

    Black Diamond Projects is comprised of a team of industry professionals and veterans who's combined experience is measured in decades. Our director alone has been in the industry overseeing projects for over 17 years now!

  • 3. Do you provide free estimates or quotes?

    Yes! We offer free initial consultations and provide preliminary estimates or quotes for your project after assessing the scope and requirements. Send over your project details, imagery and goals today and we can look to give you an outline!

  • 4. How long will my project take to complete?

    The timeline for each project varies based on its complexity, size, and specific requirements. We provide a project timeline indication during the consultation phase, and following the clear defining of the project scope, to give you a clear timeframe for completion.

  • 5. Can you help with Design and Planning?

    Yes, we offer design and planning services to help you visualize and plan your project. Our team has visual modelling capabilities to help assist with projects visually, and collaborates closely with clients to understand their vision and create tailored solutions that meet their needs and budget.

  • 6. Can I make changes to the project after it has started?

    While we strive to accommodate changes, modifications to the project scope after it has commenced may affect the timeline and budget. We'll work closely with you to discuss changes and provide updated project costs and timeline via variation as needed.

  • 7. How do you handle communication during the project?

    Open and transparent communication is key to our success. We assign a dedicated project manager to oversee your project and serve as your main point of contact, providing regular updates and addressing any questions or concerns you may have.

  • 8. What happens if there are unforeseen issues or complications during the project?

    Our team is experienced in managing unforeseen challenges and will proactively address any issues that may arise. We communicate openly with clients and adapt our approach as needed to ensure the project stays on track and meets your expectations.

  • 9. Can you recommend other industry trades, architects or subcontractors for my project?

    Yes, we have established relationships with trusted designers, engineers, certifiers and a variety of other subcontractors in the industry and can recommend professionals whose expertise aligns with your project requirements and vision.

  • 10. What sets your company apart from other builders in the area

    Our commitment to quality craftsmanship, transparent communication, and exceptional customer service sets us apart. We prioritize client satisfaction and strive to exceed expectations on every project, earning us a reputation for reliability and professionalism in the industry.